Description:

Whether it’s working with staff or customers, your ability to communicate will ultimately be a key factor in your ability to succeed. In this NIPA webinar we’ll talk about ways to improve profits, reduce stress and enhance careers, including:

• What kind of communicator are you? – Understanding your personal communication style is very important. Knowing how it relates to others will help break communication roadblocks.
• Restoring trust in communication – Trust is critical in workplace communication. It takes a long time to build and can be destroyed in seconds. We’ll look at ways to rebuild trust after it’s broken.
• Active listening – Communication is more than just talking. We'll explain the concept of active listening and how it improves both sides of the conversation.
• Communicating with difficult people – Whether it’s a problem customer or a toxic staff member, we’ll talk about a four-step process to navigate through the worst.